Customer Experience

Customer Success

South Jakarta, Jakarta   |   Full Time
  1. Responsible for customer support handling through various channels (Email, Live Chat Feature, Google Play Reviews, IOS Reviews).

  2. Responding and follow up promptly to customer inquiries/issues.

  3. Acknowledging and resolving customer complaints/issues, which related to Hacktiv8’s products/services.

  4. Records the details, and make a comprehensive summary of customer’s inquiries, issues, comments, and complaints.

  5. Reporting, communicating and coordinating regularly with colleagues/stakeholders as necessary, based on the inputs/issues summary.

  6. Providing feedback on the efficiency of the customer service process.

  7. Ensure customer satisfaction and provide professional customer support.

++ Approaching and persuading every leads from all marketing channels in order to achieve the conversion target.

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