Responsible for customer service handling both online and offline (e.g. call handling, live chat, email and WhatsApp), regarding ISA Admission.
Setting up schedule and running interview as well as administering entrance test for ISA applicants.
Responsible for end-to-end ISA application processes such as assisting in the preparation of agreement documents, opening an auto debit account, etc. to ensure everything is completed on time.
Finalizing database of ISA students entering Introduction Class and communicating with instructors regarding the preparation for the intake process.
Monitoring the ISA student status in FSJS program, following up all ISA students whether they passed the phase-up exam or not. Monitoring the payment to ensure everything is settled according to the rules and regulations.
Collaborate with Career Development Team and Account Manager Team to ensure the placement of graduates into companies that have agreed upon ISA partnership.
Responsible for developing the ISA system, evaluating the process and suggest improvements to the existing ISA system
Bachelor’s degree preferably in Accounting or other related disciplines.
Minimum of 4 years experience as an account manager or other related area.
Preferably has an experience as Commercial Loan Officer
Proficient with Microsoft Office and Google Sheets