Campus Operations

Senior Product & Improvement

South Jakarta, Jakarta   |   Full Time
  • Responsible for customer service handling both online and offline (e.g. call handling, live chat, email and WhatsApp), regarding ISA Admission.
  • Setting up schedule and running interview as well as administering entrance test for ISA applicants.
  • Responsible for end-to-end ISA application processes such as assisting in the preparation of agreement documents, opening an auto debit account, etc. to ensure everything is completed on time.
  • Finalizing database of ISA students entering Introduction Class and communicating with instructors regarding the preparation for the intake process.
  • Monitoring the ISA student status in FSJS program, following up all ISA students whether they passed the phase-up exam or not. Monitoring the payment to ensure everything is settled according to the rules and regulations.
  • Collaborate with Career Development Team and Account Manager Team to ensure the placement of graduates into companies that have agreed upon ISA partnership.
  • Responsible for developing the ISA system, evaluating the process and suggest improvements to the existing ISA system

Qualifications :

  • Bachelor’s degree preferably in Accounting or other related disciplines.
  • Minimum of 4 years experience as an account manager or other related area.
  • Preferably has an experience as Commercial Loan Officer
  • Proficient with Microsoft Office and Google Sheets
  • Planning & Organizing
  • Accountability
  • Attention to Detail
  • Critical & Innovative Thinking
  • Result Orientation
  • Strive for Excellence
  • Problem Solving

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